Support

XPRESS - Audience Response System

Read the list below and find the item that best describes your problem, and check the remedy. If the problem persists, please contact our maintenance staff for technical assistance

Remote indicator LED does not flash.

1. Remove the remote controller's battery cover and check that the battery is correctly installed.
2. Make sure that the battery is fully charged by using a voltage tester; and replace with a new one if necessary.



IR receiver receives wrong signals from student remotes.

1. Remove the remote control's battery cover and verify that the battery is correctly installed.
2. Ensure that the IR receiver is placed far away from the infrared port of Notebook or other infrared emitting sources. Disable the infrared port of Notebook if necessary.
3. Verify that the student remote ID is unique in the class.
4. Verify that no other emitter (e.g. TV remote) is in use at the same time.
5. Check the consistency of hardware versions of receiver and remotes.



IR receiver does not receive teacher and student signals.

1. Make sure that any two of PowerPoint, Answer Collection, Auto Marking and System Configuration are not in operation at the same time.
2. Verify that the cable is working.
3. Verify that the computer’s COM port is working.
4. Check the consistency of hardware versions of receiver and remotes.



Student remote control is lost or damaged.

Use a spare student remote control and reassign its Remote ID.



Teacher remote control is lost or damaged.

Use a spare teacher remote control or use the keyboard hotkeys to operate.



Cannot switch to Buzz-In mode in presentation.

Ensure that “Q & A” option in “Answer Editor “of that question is selected instead of “Survey” option.



XPRESS cannot detect IR receiver when startup.

1. Ensure that the red light on IR receiver is on, which means that the receiver is powered up. .
2. Ensure that the USB-to-RS232 converter and corresponding driver are properly installed. Device drivers may be installed if the converter is plugged into a new USB slot.
3. Ensure that the port number of the COM port connecting the IR receiver is in the range from 1 to 6.
4. Verify that the cable is working
5. Verify that the computer’s COM port is working. You can test it with an external modem.
6. Check the consistency of hardware versions of receiver and remotes.



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